Frequently Asked Questions
Everything you need to know about our premium 3D printing filaments and electronic components.
What is the standard shipping time for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, and tracking information will be sent via email immediately upon dispatch.
Are Eolas Prints filaments compatible with all 3D printers?
Our filaments are manufactured to a high tolerance of +/- 0.03mm, making them compatible with most FDM printers on the market that use 1.75mm or 2.85mm diameters, including Creality, Prusa, and Bambu Lab.
What is your return policy for electronic components?
We offer a 30-day return policy for unused and unopened items. If you receive a defective electronic component, please contact our technical support team within 7 days for a replacement or full refund.
Do you offer bulk discounts for commercial clients?
Yes, we provide tiered pricing for schools, laboratories, and manufacturing hubs. Please reach out to our sales department with your estimated monthly volume to receive a custom quote.
How should I store my filament to prevent moisture absorption?
To maintain optimal print quality, we recommend storing your filament in a cool, dry place using the provided resealable vacuum bags with a desiccant pack when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.